Anonymous former engagement

Former law firm LEAP administration

In a former law-firm engagement, one administrator summarised calls and emails in LEAP to support the firm’s client billing records.

Sector

Former law firm

Engagement

former

Team

One administrator

The challenge

  • The verified scope was an administrative LEAP workflow supporting the firm’s client billing records.

Support provided

  • One administrator summarised calls and emails in LEAP.
  • The summaries supported the firm’s client billing records.

How the workflow operated

  • The administrator summarised those communications in LEAP.
  • The summaries supported the firm’s client billing records.
  • The firm retained legal judgment, client advice and billing decisions.

Operational value

  • The work supported a defined administrative record-keeping workflow.
  • It did not include legal advice or legal decision-making.

RemoteSkills provides administrative support only. Legal judgment, client advice and billing decisions remained with the firm.

Discuss LEAP administration

Request a consultation about a firm-controlled administrative workflow.

Request a consultation