A staffing model for administration, not legal work
The phrase virtual legal assistant describes who the administrator supports, not authority to provide legal services. Virtual legal assistants can maintain records, organise documents and route information under firm instructions. They do not provide client advice, legal analysis, substantive drafting or decisions about a matter.
A useful role profile states what the worker may complete independently, what needs a template or approval, and what must be sent directly to the supervising firm contact.